Refund and Generation Failure Policy

1. Before generation starts

An unpaid or expired invoice creates no charge. If the same purchase appears charged more than once, contact support with every Telegram payment identifier.

2. Technical failure

A generation that fails for a verified technical reason does not consume the paid slot, so the same slot stays available for a new attempt. If the slot cannot be used or the failure cannot be resolved, Opustune may initiate a Stars refund through Telegram. The remedy depends on the failure and applicable law.

3. Completed generation

Because generation uses computing resources immediately and produces a personalized digital result, a completed generation is generally not refundable merely because of subjective creative preference. This does not limit mandatory consumer rights or remedies for a materially defective service.

4. How to request help

• Contact support promptly after discovering the issue.
• Include the Telegram payment ID, generation ID, approximate time, and a short description.
• Do not send card details, passwords or Telegram login codes.
• Keep the affected message and receipt while the request is reviewed.

5. Timing and subscriptions

We review requests individually and communicate the outcome through the available support channel. Telegram controls the final processing time for a Stars refund. New recurring subscriptions are currently unavailable unless a checkout explicitly says otherwise; existing Telegram subscriptions must also be managed through Telegram settings.